30-day returns, sale items included
Return or exchange any item within 30 days of delivery. That includes sale items.
Conditions
- Unworn, unaltered and undamaged.
- In original packaging, with the box, pouch and any included cards.
- Custom, engraved or special-order pieces are final sale unless they arrive defective. We'll tell you before you order.
- For hygiene, earrings must be unworn, with backs included.
How to start a return
- Email mdrjewelers@gmail.com with your order number and the item(s).
- We'll reply with return instructions.
- Once we receive and inspect the item, we'll refund your original payment method.
Return shipping
If the item arrived defective or we sent the wrong piece, return shipping is always on us. For other returns, email us and we'll send instructions.
Exchanges
Need a different size or length? We'll exchange it within 30 days, subject to availability.
Manufacturing defects
If a piece has a manufacturing defect such as a loose or missing stone or a clasp failure under normal wear, email us photos and we'll repair or replace it. This doesn't cover normal wear, accidental damage, or loss.